VELYX aims to provide high-quality streaming services and ensure customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested.
You may request a refund under the following conditions:
Refund requests must be submitted within 7 days of purchase. Requests made after this period will not be accepted.
To request a refund, contact our support team with your order details. Our team will review your request and respond as soon as possible.
Approved refunds are processed within 5–10 business days, depending on your payment provider.
VELYX reserves the right to decline refund requests in case of policy abuse or misuse of the service.